NEW IN 2020
OPEN TO MEMBERS AND NON-MEMBERS
Cyber Insecurity Workshop
by Mark Claypool
Cybersecurity is a major issue that can have a severe negative impact on you, and/or your business. Just ask Ryan Cropper, owner of Able Body Shop in Anchorage, Alaska. A hacker got into Ryan’s office computer via an open port and took over, holding Ryan’s computer system for a $4,000 ransom. Learn how to protect yourself from this and other threats in this important workshop.
In this cyber security workshop, Mark will share what happened to Ryan and what he did about it. He will also cover the following:
Threats that online cyber criminals pose to your business
Malware Identified and Defined
Steps You Need To Take To Protect Yourself
Employee Cyber Policies and Enforcement
Green Light Sales Process - Your Path to Higher Profits & Client Satisfaction
by Jeremy O’Neal, sponsored by Advisorfix
There is a movement taking businesses by storm. It is the empowered consumer. Today’s consumer demands a different approach to selling…one in where the consumer is in control. Effective selling today puts the customer in a position of wanting to buy vs. being sold. Learn how to identify the roadblocks that create sales objection and jeopardize relationships. Increasing sales can be done in an easy and effortless way. It is simple, make sure you have the green light before you proceed. The Green Light Sales Process will show you how to gain your clients permission through every step of the sales process. Learn how to spot potential obstacles and ensure your get the green light at the end to proceed with the repairs.
Get more customers to buy from you
Remove traditional sales resistance
Increase your sales
Increase your profits
Create a sales process your customers will love
Easy to use system designed for service advisors of all skill levels
How to Showcase Your Value to Customers
by Carolyn Coquillette, Shop-Ware CEO & Owner of Luscious Garage, sponsored by Shop-Ware and Bosch
While the diagnosis is trusted in the hands of your technician, it’s important that the value of your services are communicated in a way that makes sense to your customers. In this class, Carolyn will demonstrate collaborative methods you can use to display your shop’s technical expertise while educating your customers on the valuable services that you provide.
Going above and beyond Digital Vehicle Inspections, you’ll walk away with a deployable guide
on how to document and sell your work.
Proven techniques on how to use modern communication channels that will increase
your office bandwidth and ‘wow’ your customers
How to master inspections on maintenance, diagnosis, and repairs
In-depth reporting insights that will unlock profitability potential; a deep-dive into analytics and the BCS dashboard
Onboarding for Success
by Seth Thorson, sponsored by LMV
Seth Thorson started off turning wrenches and is now a premier shop owner in the Minneapolis area. Seth is a successful operator of two shops in Minneapolis now. Seth would like to share how he goes about onboarding his staff. He will cover how he hires and trains his staff to be great stewards of his company. Included will be how to implement an LMS, as well as proper 30-60-90/day process to set your employees up for success.
Profitability Analysis: A Better Understanding of Your Numbers
by Hunt Demarest, sponsored by Paar, Melis & Associates
The objective of this course is to provide auto shop owners with a comprehensive understanding of their financials. We provide the important analytical tools for understanding the operations of the business. Having these tools will enable shop owners to see where their money is going and increase profitability. We’ll go over proper formatting of your Profit and Loss Statement (including how often and which line items should be read regularly), what this statement can tell you as a shop owner, and how to tweak numbers to increase your net income.
Reviews and Responding!
by Mike Delacruz, sponsored by Broadly
Reviews could be a sensitive subject matter. We take pride in our business and cringe when anyone says something bad about their experience. But do they have a legitimate issue? Are they even a real customer? Are they a disgruntled customer? I think most of us have experienced all of these. No matter what the situation - how you respond will be the determining factor of getting that new customer and creating an awesome experience for them. Mike DelaCruz will show you how to take the emotion out of responding to reviews and attract new customers through your reputation online!
BIMRS Diagnostic Challenge
by Seth Thorson and Justin Morgan, sponsored by LMV
BIMRS was excited to host our 1st LMV Diagnostic Challenge 4 months ago. The feedback we got was great and we’re going to do it again! Put your thinking cap on and allow Seth and Justin to present a problem vehicle. We split up into private groups and talk amongst your peer technicians. You will diagnose and map out the problem amongst yourselves and present your findings to the group at the end of the session. Seth and Justin will reveal the problem and talk about diagnostic strategies.
BMW Data Analysis - Fixing BMW’s without breaking the bank
by Scot Manna, sponsored by Worldpac
This presentation will examine several BMW vehicles that will be diagnosed and repaired to illustrate an efficient path to determining the root cause of failure. BMW may be the leading car make that demonstrates the trial and error method of parts replacement to fix a problem. During this presentation we will ANALYZE DATA and perform testing to determine our repair path. With an understanding of the operation and strategy used in control systems the correct repair can be determined without “replacing everything”! Vehicles included:
2004 BMW Z4, Fuel Mixture Code
2010 BMW 528i, MIL with Lambda Control Code
2007 BMW X-3, No Start After front Crankshaft Seal
2013 BMW X-3, MIL and Codes after Timing Chain and Guides replaced
2013 BMW 3 Series, No Power Steering with new Rack and Pinion
BMW DCT Transmission in operation and diagnostics
by Niel Speetjens and Dirk Fuchs, sponsored by ZF
The magical merge of manual and automatic transmission technology to get the best of both worlds.
The attendees will gain knowledge of the DCT transmission. Topics like torque flow and shifting elements will be covered as well as the valve body will be discussed. The Trainer will introduce common failures as well as the best diagnostic strategy for these units.
Participants will be exposed to oil and filter change service and there will learn to set the oil level correctly.
After completing this training, the participant will be able to:
List internal components of the DTC transmission
Describe the function of a double clutch
Identify the torque flow of all gears
Explain the shifting strategy of the DTC transmission
Analyze transmission adaptation values
Explain an oil change service procedure
Explain how to properly check the oil in the transmission
Describe the common failure of the DTC transmission
BMW Diesel Diagnostic Strategies
by Seth Thorson and Justin Morgan, sponsored by LMV
Are Diesel engines tricky to diagnose? There are many common codes that come up with the M57y, and N57t. Nox sensors, SCR, and DEF filling problems to name a few. Join Seth and Justin as they present an overview of theory on these engines and introduce you to some diagnostic strategies to save you time and money.
BMW Driver Assistance Systems
by Brian Chaffe, sponsored by OPUS IVS
An in depth view of how these systems operate:
Speed Control Systems
Collision Prevention Systems
Head Up display
BMW ISTA AIR - Aftersales Information Research
by Drew Wolfe, sponsored by Worldpac
AIR is the application used by dealers to reduce the time spent searching for fault codes, find labor times and repair information.
- Enhanced wiring diagrams with hyperlinks that guide you to connector locations and part numbers
- Parts search and part numbers (ETK parts catalog) in AIR and parts packages for common repairs
- Enhanced repair instructions with bolt torque specs
- Service bulletins search
- Recall information and notification of open/closed campaigns on vehicles
BMW Three Phase Motors
by Gary Smith & Eric Scharping, sponsored by Worldpac and DiagNation
In this web class, we will discuss Pulse Width Modulation (PWM) theory and specifically how it applies to various automotive systems. The web class will flow theory to scanner and scope analysis during diagnosis of several recent case studies.
What is Pulse Width Modulation and How Does It Work? Concepts and Theory
Understand the differences in use and applications of PWM in power, control and Sensing circuits in BMW vehicle platforms.
Brief explanation of PWM motor encoding for sensing and motor control applications.
Introduction to BMW Valvetronic Motor and DME Driver Analysis, 3-phase Motors
Introduction to 3-Phase AC/DC (Non-ground) Fuel Pumps and Controls in BMW Vehicles
Who should attend? Anyone seeking a deeper understanding of the concepts of PWM motor control, AC current flow and motor controls from DC drivers. Also, those who seek to understand their scanner and scope data in these systems beyond just viewing the analog signals. AC current is in play in multiple modern automotive sub-systems and of course is the main motivator behind hybrid and EV platforms. See how AC is managed in a DC digital world and how it affects your diagnostics.
ISTA J2534 & ICOM
by Brandon Mathews, sponsored by OPUS IVS
The ISTA course will cover the computer requirements & installation of the ISTA software using both an ICOM and J2534 pass-thru interfaces. Interface connections, & settings will be overviewed along with outlining the ISTA software user interface. Navigation & ISTA functionality will be the highlighted focus.
Latest Gasket Technology for Cylinder Head Gaskets with Stopper Technologies with Failure Analysis
by Florian Kiziak, sponsored by ElringKlinger
Modern head gasket technology is much more complex than just a few layers of steel. There are many features which are essential for handling high loads with minimal movement in the engine. As such, cylinder head bolts have a big effect on the proper function of the head gasket. The most important aspect to understand is how to install properly and which mistakes can be avoided. This includes using failure analysis which trains you to identify leaking gaskets and the reason for this leakage.
Oil Seals and the Effects of Different Material to the Repair. PTFE vs. FPM/NBR/ACM
by Florian Kiziak, sponsored by ElringKlinger
Using oil seals made of PTFE vs. FPM requires different background knowledge to do a proper repair. There are challenges such as the incorporation of integrated sensor rings which require special tools for a replacement. There are many tips and tricks are lesser known. It’s also import to understand how to use sealing compounds on those applications and which different sealants are in the market.
PicoScope Diagnostic Tips and Tricks
by Matt Fanslow
Have you heard about PicoScope Math Channels, Filtering, Rotational Cursors, and Advanced Triggers but don’t know where to begin on using them? Join Matt and he shares is PicoScope screen live and takes you through the features and offers tips and tricks along the way. See features of the PicoScope 6 and 7.
Selecting the Proper BMW Engine Oils for Your Shop
by Stefan Braun - sponsored by LIQUI MOLY
Learn the engine oil basics for BMW engines and why it's important to use the proper BMW longlife specification. We will cover basics of oils, viscosity, ACEA v. OE specificcations, the latest oil specification offerings available, and more. Attending this seminar will help you choose the best oils for the vehicles you service.